Managed IT · Berlin & Brandenburg

Your ticket is answered by someone who knows your network

No offshore tier one, no ticket ping-pong. A named engineer pair per client and a twelve-minute median first response.

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Last twelve months, audited

12 min

Median first response

94%

Resolved without escalation

0

Ransomware incidents

61

Client companies

Trusted by teams of 10 to 200

Unlimited tickets by mail, phone or Teams. Two named engineers per client plus a documented standby pair, so holidays are invisible to you. Remote fix first; on site within four working hours anywhere inside the Ring.
Managed EDR on every endpoint, conditional access and MFA enforcement, quarterly phishing simulations, and a written incident runbook we rehearse with your team once a year rather than filing away.
Microsoft 365 and Entra tenant management, Intune device enrolment, firewall and VPN, plus backup with monthly restore tests. You get the restore test report whether or not you read it.
Starters and leavers handled inside one business day from a single form. Hardware sourced, imaged, shipped and asset-tagged; leavers offboarded with an access report you can hand to an auditor.

Per seat, per month

Twelve-month terms. All prices exclude VAT.

Core

€39per seat / month

  • Unlimited helpdesk 8:00–18:00
  • Patch and endpoint management
  • Microsoft 365 administration
  • Backup with monthly restore test
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Popular

Secure

€57per seat / month

  • Everything in Core
  • Managed EDR and 24/7 monitoring
  • Conditional access and MFA rollout
  • Quarterly phishing simulation
  • Named engineer pair
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Regulated

€84per seat / month

  • Everything in Secure
  • ISO 27001 evidence pack
  • Annual penetration test
  • Four-hour on-site SLA
  • Quarterly board reporting
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The SLA, in plain language

What counts as a P1?
Anything that stops the whole company working: mail down, site offline, file server unreachable, suspected breach. P1s are acknowledged in fifteen minutes and worked continuously until resolved or downgraded, including out of hours on Secure and above.
What happens out of hours?
Core clients get next-business-day handling. Secure and Regulated route P1s to a rostered engineer by phone, around the clock, including public holidays in Berlin and Brandenburg.
Do you charge for projects?
Migrations, office moves and new site builds are quoted separately at €120 per hour or a fixed price. Day-to-day change requests under two hours sit inside the seat fee.
How do we leave?
Ninety days notice and we hand over documentation, admin credentials and the asset register as a structured export. No exit fee and no hostage tenant. We have done it four times and will give you those references.

From the people who are not IT people

“Our office manager used to spend a day a week on laptops. Now they file a ticket and get on with their actual job.”
Judith Ahrens · COO, Nordlicht Media
“During the last Exchange scare they had our tenant hardened before we had finished reading the news article.”
Sami Ould · Managing Director, Tempelhof Labs

Book a 45-minute IT review

We look at your tenant, your backups and your last three months of tickets, then tell you what we would change — whether or not you hire us.

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